Pricing and supply of goods and services

The Equality Act prohibits less favourable treatment of a person on the basis of gender, gender identity or gender expression in the provision of goods and services available to the public.

Any sexual or gender-based harassment committed by a provider of goods or services also counts as discrimination, as does, for example, the refusal to offer goods or services to someone who has claimed discrimination or to their witnesses. This prohibition does not apply to media or advertising content or to education and training.

The pricing system used by a trader cannot be based on the customer's gender. The goal is not to block all kinds of differential treatment, but rather to prevent unfair treatment.

Do you suspect discrimination?

  • Contact the supplier of goods or services so that they can correct their conduct.
  • If you suspect that you have been discriminated against, you can ask the Ombudsman for Equality for advice.