Ombudsman for Equality

Harassment in the provision of goods and services

Any practices associated with the provision of goods or services where goods or service providers or their representatives are found guilty of sexual harassment or harassment on the basis of gender are deemed to constitute violations of the prohibition of discrimination. However, goods or service providers only become liable when harassment is brought to their attention.

Goods or service providers are responsible for taking steps to stop harassment once a senior representative of the organisation in question has been informed of the matter. Failure of a goods or service provider to take appropriate action to stop any reported harassment constitutes a violation of the prohibition of discrimination.

Only organisations can be held liable for compensation, even in cases where the harasser is an individual employee of a goods or service provider.